![]() You want your reminder to be clear on the situation and highlight that payment needs to be made or there will be consequences, but it doesn’t need to be unpleasant. However, letting any hostility bleed into your reminder emails isn’t going to get you paid any faster and might actually slow the process down by making the customer defensive and intractable. We fully understand that late payment of invoices is annoying at best and potentially putting your business at risk at worst. Your customer can just click on the link to have access to all the payment information they need, all the records of any outstanding invoices they have not paid and they can make payment directly in the payment portal. If you’re a Chaser user, a link to one of our dedicated Payment Portals is included in each email reminder. To head off any future delays, always attach a copy of your invoice to any payment reminders that you send. There is a good chance, if your invoice is significantly overdue, that the customer no longer has access to your original invoice and will need a copy of it to make payment. Keeping track of the details of your outstanding invoices and making sure you have them to hand is a core part of implementing effective credit control over your accounts receivables. Ideally, you’ll want to include the words Payment Reminder and both the invoice number and due date of the outstanding invoice. When you start crafting your email reminder, your subject line should be something clear and concise. Most of us receive hundreds of business emails a day and the first thing you’ll want to ensure is that your reminder doesn’t get lost in the churn.ġ00% of the email reminders that aren’t read don’t get actioned. To help out, we’ve put together some easy-to-implement tips on how to write an invoice payment reminder email. You want it to be clear and firm, without bleeding into being aggressive. However, wording your invoice reminder can be difficult. Given how common late payments on invoices are, it’s clear that a lot of small businesses and self-employed people spend a lot of time sending invoice reminder emails. Of the 1,000 companies surveyed to create that data, around 23 per cent said that late payments put their business at risk of insolvency.ĭata from BACS, the organisation responsible for Direct Debits, shows that businesses spend around 10-hours a week just on credit control tasks related to late invoices, which is a huge drain on the productivity of smaller businesses.īusinesses spend around 10-hours a week just on credit control tasks related to late invoices, which is a huge drain on the productivity of smaller businesses. The average SME in the UK is owed around £40,857 in unpaid invoices and 50 per cent of those invoices are overdue. Late payment of invoices is one of the most common threats to the continued existence of a small business.
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